Education for Service Management Professionals

The 'University' The Service Management University is designed to deliver the most comprehensive and affordable library of learning for the service management professionals working within the service industry and service provider organizations.

Browse the Course Catalog The Service Management University service is exclusively available from Service Management 101 and authorized affiliates and resellers.

Service Management Thinking

A library of learning spanning service management thinking for service businesses and service provider organizations, building customer centric service management systems. View Course Offerings Service Management Thinking courses are universally applicable to any service industry.

Outside-In Thinking for Service

A library of learning that introduces and explores Outside-In thinking and how it is applied to ensure service management initiatives and systems are customer centric, relevant, and focused squarely on achieving successful customer outcomes and managing the customer experience. View Course Offerings *Outside-In Service Management learning is exclusivley available from Service Management 101.

Lean Thinking for Service

A library of learning that introduces and explores Lean thinking and how it can be applied to ensure service management initiatives and systems operate efficienctly when delivering the customer just what they want, when they want it. View Course Offerings *Lean Service Management learning is exclusivley available from Service Management 101.

The Universal Service Management Body of Knowledge (USMBOK™) Campus

A library of learning spanning the USMBOK, a comprehensive reference that codifies and connects its numerous elements, and provides thousands of best practice statements required for building and continuously improving a customer centric and relevant service management system and service provider organization. View Course Offerings USMBOK courses are universally applicable to any service industry.

The Decipher ITIL® Code Campus

A library of learning to help protect an existing, or planned investment in the IT Infrastructure Library (ITIL®) framework, either in support of personal development, or an organization's IT Service Management initiative, this campus includes the latest and most comprehensive information ITIL. View Course Offerings All courses and exams are based upon the official publicly available curriculums.

Frameworks & Standards

Best practice frameworks provide valuable input to the design of a service management system. Standards provide a valuable and vendor neutral specification of the requirements for a service management system. The University offers affordable access to learning to ensure professionals can remain current on on generally accepted frameworks and the latest editions of the ISO® standards. View Course Offerings All courses and exams are based upon the official publicly available curriculums.

Service Management Body of Knowledge

For service management professionals who need to design customer relevant and value creating service management initiatives, the service management body of knowledge (SMBOK™), an internet-based subscription service, saves time and effort traditionally required to discover, apply and reap the benefits of best practice guidance. Visit the SMBOK site Over 5,000 best practice statements.

To browse through our education catalog, click on the category from our list to view all courses in that category. You may also use our search tool to find a topic with one or more keywords.

Annual Subscription Plans	Service Management Thinking	Outside-In Thinking for Service
Lean Thinking for Service	The USMBOK Campus	The Decipher ITIL® Code Campus
Frameworks & Standards	Onsite Training	Featured Items

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